Terms of Service
These Terms of Service regulate your use of our website www.advomi.com.sg and the services which we offer you through it. Please read them carefully before continuing to use the website.
By continuing to use this website, you acknowledge and agree that you have read, understood, accepted and agreed with these terms and conditions.
“We”, “us” or “Advomi” refers to ADVOMI PTE. LTD. and its employees and contractors engaged with the administration and operation of www.www.advomi.com.sg. ADVOMI PTE. LTD. is a company established in 28C Stanley street, Singapore (068737) with UEN 201901955C.
“Advomi platform” refers to the interface of www.www.advomi.com.sg and generally to the option for users of the website to seek and offer legal services, negotiate, enter into agreements for the provision of these services and execute transactions regarding the services.
“User” is a user of the Advomi platform. Users create user profiles and need to identify themselves through a sing in procedure in order to use the Advomi platform. Users can have the capacity of either a client or a lawyer.
“Client” refers to the users of www.www.advomi.com.sg who purchase services from service providers on Advomi. Users are individuals acting on their own names or in their capacity of legal representatives of legal entities.
“Lawyer” refers to users of www.www.advomi.com.sg who offer and perform services through and on Advomi. Lawyers are individuals acting on their own names or in their capacity of legal representatives of entities who offer legal services.
“Service” are predefined public proposals/offers from lawyers to perform services for clients on the Advomi platform. Services can be purchased by clients.
“Request” is a public request made by a client to receive offers for legal services from all lawyers on the Advomi platform or a private request to a specific lawyer for custom offer on a certain service.
“Offer” is a private proposal made by lawyers to a specific client by responding to a client public or private request.
“Contract” refers to the contractual relationship between client and lawyer when a client purchases a service or a client and lawyer reach an agreement for a service through the Advomi platform.
“Advomi Services” refers to the digital services offered by us the Advomi platform, namely the options for users to publish services and public requests, send offers and private requests, enter into contracts and transact through the Advomi network
General information for consumers
Advomi is a technological company and not a law firm. We don’t offer legal services but merely software solutions and an intermediary service (online marketplace) for facilitating the communications and transactions between lawyers and clients.
You can contact us in relation to the use of www.advomi.com.sg or our services at:
Email: hi @ advomi.com.sg.sg
Users of the Advomi platform are clients and lawyers. In order to use the Advomi platform users must create and maintain user accounts with their respective personal details. User accounts and the information presented by users on their user accounts must be accurate, complete, valid (where applicable) and that must be maintained by the user in such condition on an ongoing and continuous basis.
User accounts are accessible through credentials (email and password). Clients and lawyers shall at all times maintain the security and secrecy of their account information, including the access credentials. Users are not allowed to authorize third parties to use their accounts and accounts are not transferable to any other entity. Users shall be responsible for all activity that occurs under their user account, unless they provide sufficient evidence that the account has been the subject of unauthorised use.
To gain access to the Advomi platform and/or use the services of Advomi, users must be at least 18 years old.
Lawyers are users who offer legal services on the Advomi platform. Lawyers can have one of the following capacities:
- Individuals in Singapore admitted to the Singapore Bar;
- Representatives of Singapore law practices, Foreign and Qualifying Foreign law practices, Joint Law Ventures, Formal Law Alliances, Group Practices and Representative offices.
Lawyers on the Advomi platform are only allowed to publish services and send offer to clients regarding services which they are legally licensed or otherwise allowed to perform.
Lawyers who want to use the Advomi platform must apply for membership by creating and maintaining a user account/profile on the Advomi platform. We will inspect the information provided in the lawyer’s profile and before granting access to the Advomi platform may request proofs for the information presented by the lawyer. Prior to receiving access to the Advomi platform lawyers may be subject to a vetting process by Advomi. During the process our team will perform a background check on applicants to establish if the profile information of the lawyer is correct.
Clients are users who purchase legal services on the Advomi platform. Currently, the Advomi platform operates in a private beta version and clients are subject of an application procedure before being granted access to the Advomi platform. During the process our team will perform a background check on applicants and may on its own discretion grant or decline access to the private beta of the Advomi platform.
Clients and lawyers enter into contractual relationships for the provision and delivery of legal services through the Advomi platform. Only certain types of legal services are allowed to be provided by lawyers or requested by clients, including:
- Legal advice, including all types of research and consulting on matters of law;
- Drafting, creating and reviewing document with legal functions or with legal importance;
- Litigations, including court and out-of-court legal actions as well as representation to protect legal interests;
- Assistance with administrative procedure and liaising with institutions.
Lawyers publish services through the lawyer interface of the Advomi network. Each service contains the following attributes:
- Delivery time;
- Client information
The service description must accurately describe the exact service which the lawyer provides and the terms of delivery of the service, including necessary cooperation by the client and expected expenses.
The price of the service is the lawyer fee. Prices can be fixed rates or hourly/daily rates. The price must include all taxes be equal to the final amount which the client will pay the lawyer.
The delivery time indicates how many days the lawyer will need to deliver the services. If delivery time can’t be accurately measured in advance the lawyer must include an indicative delivery time and explain possible scenarios, time periods and schedules for the delivery of the service.
Extras are extra feature to a service like fast delivery or additional revisions to a document being created by the lawyer. Extras can also be supplementary services to the main service. Extras are included in the service as such with respective price and delivery time.
Client information is a short message received by a client who has purchased a service. This message may contain instructions for the processing of the transaction, response time and next actions.
Services are subject to approval by the Advomi team. We will only publish services which meet the following criteria:
- The subject of the service are legal services;
- The service has a proper and clear description which can easily be perceived by the client without vagueness and ambiguities except such necessary for the description;
- The service has a fair price according to the market of legal services, meaning that it is not unreasonably low or high;
- The extras included are feature of the service or supplementary services associated with the main service;
- The service has a reasonable and procesie delivery time or an indicative time period/schedule which is explained in the description;
- The service contains Client information.
Lawyers are obligated to deliver the services which they have published on the marketplace. Services can be amended or deleted by lawyers on their own discretion though amended services are subject to further review by the Advomi team.
Clients can purchase services through the client interface on the Advomi platform. A service is considered purchased only when the client pays the price of the service to Advomi.
Once a service is purchased a contractual relationship is established between the client and the lawyer where the lawyer is obligated to provide the service to the client according to the description of the service on the Advomi platform.
Custom offers are acts of private negotiations involving clients and lawyers on the Advomi platform. Custom offers are presented from lawyers to clients on request regarding specific services. Accepting a custom offer and purchasing it constitutes an entry into a service contract between a client and a lawyer where the lawyer is obligated to deliver the service to the client according to what is negotiated in the custom offer and the published service which may be related to it.
Fees and payment
Upon purchasing a service from the Advomi network or an extra to a published service or accepting a custom offer from a lawyer the client must pay the lawyer fee as indicated in the service, together with available extra features if purchased or in the custom offer presented by the lawyer to the client.
Clients pay Advomi to order services from lawyers. Advomi partners payment service providers for purposes of collecting service-related payments from clients, transferring such payments from clients to lawyers, and holding funds in connection with user balances on the Advomi platform. All payments services in connection with the collection of funds on the Advomi platform are performed by Advomi’s Payment Services Providers.
Advomi serves as client’s limited authorized payment collection agent solely for the purpose of accepting payments (via its payment service providers, if applicable) from a client, and remitting those payments to a lawyer. The client’s payment obligation to a lawyer will be satisfied upon receipt of payment by Advomi (or its payment services provider, as applicable), and Advomi (via its payment service providers, as applicable) is responsible for remitting the funds to the lawyer in the manner described in these terms and conditions. In the event that Advomi does not remit any such amounts to the lawyer, the lawyer will have recourse only against Advomi and not the client directly.
Services and custom offers may be ordered and purchased on the Advomi platform by using one of the following payment methods: Credit Card, PayPal, ot Advomi Balance.
Clients and lawyers may not negotiate payments of fees excluding additional expenses regarding the delivery of a service which do not constitute lawyer fees by any method other than through the Advomi platform.
By using any payment method and/or providing payment details for making purchases on Advomi, you represent and warrant that: (a) you are legally authorized to provide such information; (b) you are legally authorized or have permission to make payments using the payment method(s); (c) if you are an employee or agent of a company or person that owns the payment method, you are authorized by that company or person to use the payment method to make payments on Fiverr; and (d) such actions do not violate any applicable law.
The service purchased by the client or agreed upon through the option of custom offers must be delivered by the lawyer to the client according to the description of the service. Once the service is delivered the lawyer has to indicate the fact of the delivery through the Advomi lawyer interface.
Once the lawyer indicates that a service has been delivered the client can confirm the delivery or dispute it. If the client fails to act for more than 7 days after the lawyer has indicated that the respective service has been delivered the lawyer has the right to address the issue to our Customer Support team which will assess the contract and, if there are no obvious signs of misconduct, will mark the contract as completed.
Upon completing a contract the client can provide a rating for the lawyer which rating is used to calculate a public rating of the lawyer on the Advomi platform – an average of all ratings provided by clients. The client can also give public feedback to the lawyer which will be published in the lawyer profile on the Advomi platform. After receiving a rating from the client the lawyer can also rate the client.
Cancellation, disputes and refunds
Lawyers and clients are encouraged to try and settle conflicts amongst themselves. If the parties fail to settle both clients and lawyers may use the options provided in the Advomi resolution centre or contact the Advomi team.
Contract cancellations can be performed on the Advomi platform, when eligible, by Customer Support or through the Resolution Center per order.
Filing a transaction dispute or reversing a payment through the user’s payment provider or bank is a violation to these terms and conditions. Doing so may get result in temporary or permanent suspension of user account.
Advomi, through its payment services providers, reserves the right to cancel contracts or place funds on hold for any suspected fraudulent transactions made on the Site.
If a contract is cancelled (for any reason), the funds paid will be returned to the Client’s Advomi balance.
Eligibility for requests to Advomi to cancel a contract will be assessed by our Customer Support team based on a number of factors, including violations to our terms and conditions and general misconduct.
Completed contracts may be cancelled, upon review of our Customer Support team, up to 14 days after the order is marked as complete by the Client. Please be advised that contracts cannot be partially cancelled. In rare circumstances where we find it appropriate, our Customer Support team may cancel a completed contract even after 14 days have passed from its completion.
Any non-permitted usage of Advomi encountered during a contract, after being reviewed by our Customer Support team, may result in the contract being cancelled. This includes, but not limited to; harassment, unlawful behavior, or other violations to Advomi’s terms and conditions.
We will cancel contracts based on, but not limited to, the following reasons:
- The lawyer is late and unresponsive for more than 24 hours during the contract;
- Users are abusive towards the other party through threats of low ratings or leveraging order materials (such as logins, personal information) against each other.
- The user is no longer an active Advomi user.
- The lawyer fails to deliver the service as explained in the description. Note: This cancellation is only available if the service is delivered entirely through the Advomi platform.
- The lawyer requests additional payments, on or off the Advomi platform, by withholding the final delivery of services directly related to the agreed requirements.
- The lawyer is withholding the final delivery of services for improved ratings.
- Clients who threaten to leave a damaging review to gain more services from the Lawyer not related to the agreed requirements.
Advomi does not automatically refund payments made for cancelled contracts back to your payment provider. Funds from contract cancellations are returned to the Buyer’s Advomi Balance and are available for future purchases on Advomi.
In certain instances, Advomi may offer users credits on their Advomi Balance, either for promotional purposes or otherwise, to be used for purchasing services and accepting custom offers from lawyers. Credits may be subject to different time limitations and will expire after their predefined term.
We will use your personal data for the following purposes:
- To deliver our Advomi services to you and process transactions between you and Advomi and you and other users on the marketplace;
- To create a personal public profile for you on the Advomi platform;
- To notify you about certain events occuring on the Advomi platform regarding your services, offers and contracts where you may manage your email notifications on your discretion;
- In limited occasions we may use your persona data for marketing purposes in which cases we will request your explicit consent.
Users may receive a warning to their account for violations of our Terms and conditions or any user misconduct reported to us. A warning will be sent to the user’s email address and will be displayed for such user on the Site. Warnings do not automatically lead to account disable but our support team may on its sole discretion decide to do so.
Limitation of liabilities
This website has been compiled in good faith by Advomi. The website and its materials are provided “as is” and without warranties of any kind either express or implied. To the fullest extent permissible and subject and pursuant to applicable law, Advomi disclaims all warranties except for the ones specifically included in the current terms and conditions and those promised in the content of advomi.com.sg, express or implied, including but not limited to, any warranties as to functionality, operability, accessibility, accuracy, correctness, reliability, updatedness, timeliness, satisfactory quality, merchantability. Advomi does not warrant that the website, its materials and functions contained in the materials will be uninterrupted or error-free, or that defects will corrected.
Advomi is not a law firm and does not offer legal services. You agree that by using our marketplace for legal services you enter into contractual relationships with service providers who are not employees or representatives of Advomi.
Subject to applicable law, under no circumstances, including, but not limited to negligence, shall Advomi be liable for any direct or indirect damages howsoever caused to any person that result from any person’s use, misuse, abuse, access of, or inability to access or use the website, its materials and/or the services of Advomi offered through the website.
Advomi shall not be liable for any direct or indirect damages caused to you when using our services and when obtaining legal services from lawyers and legal professionals in our lawyer network.
Advomi shall not be liable for any direct or indirect damages caused to you by lawyers on the Advomi platform who have failed to deliver services under a contract. Lawyers are not employees or representatives of Advomi and Advomi is not a party to your contractual relationship with any lawyer on the Advomi platform.
Changes and restrictions
Any change may be made to the website and any of its materials, including the parameters of services offered through the website, at Advomi’s sole discretion.
Refusal of access
Advomi reserves the right to deny access to this website to any particular person or access from any particular internet address to this website, at any time, without having to provide its reasons.
Restriction of use
You must not do any act that will or may interfere with this advomi.com.sg’s accessibility and/or proper functioning, or that will or may place an unreasonable or disproportionately large load on the Advomi’s servers.
Unauthorised modification and/or interference, misuse, abuse or unauthorized use of this website and any of its materials may violate Advomis’s and/or third party owners’ intellectual property rights, and may also be an offence under the Computer Misuse Act (Cap. 50A, Singapore Statutes).
Any communications you send to this website or otherwise to Advomi by electronic mail are on a non-confidential basis unless specifically stated so by yourself, and Advomi is under no obligation to refrain from reproducing, publishing or otherwise using it in for the purpose of performing its services but also for marketing purposes, including publishing of reviews and positive feedback.
Advomi.com.sg may contain links to other websites which are not maintained by Advomi. Similarly, other websites may contain links to this website. Advomi is not responsible for the contents of those websites and shall not be liable for any damages or injury arising from the contents of those websites. Any links to other websites are provided as a convenience to you as a user of this website, and does not imply Advomi’s endorsement of the linked websites or association with their operators. Advomi disclaims all responsibility and liability for the use of linked websites, which are accessed and used at user’s own risk.
The access and use of this website and its materials, and the Terms shall be governed by the domestic laws of the Republic of Singapore.
This site, including all its content, is owned and operated by Advomi. Unless otherwise stated, all contents of this site should not be reproduced, republished, uploaded, posted, modified, transmitted or distributed in any way, without the prior written permission of Advomi. Doing so constitutes a violation of our copyright and intellectual property rights.